Products purchased from Coolgear.com may be returned within 90 days of receipt of shipment. These products must be in new condition with original packaging and accessories; Coolgear™ reserves the right for discretionary judgment of product condition. Products missing the serial number or UPC cannot be returned for refund. To return a product, Please visit our approved return center site returnsite.com to create your warranty claim/exchange. Returns for credit carry a 15% restocking fee.
Coolgear™ warrants to the original purchaser of a Coolgear™ product that our products will be free from defects in materials and workmanship per the terms of the warranty that came with the product. Each step of the Request a Replacement Process must be completed to ensure that your request is processed.
Warranty exchanges can be requested through our approved return center site returnsite.com to create your warranty claim/exchange.