Shipping Services

We offer shipping services ranging from economical Fist Class Mail (Our Flat-Rate option) to UPS and FedEx ground through overnight. All packages ship from our Clearwater, FL warehouse so take this in mind when selecting ground or postal options. Normal ground shipping to the west coast is typically 5-6 business days whereas postal to the west coast can take as long as 10 business days. The map provided by UPS gives an approximate estimate for ground shipping times. Please bear in mind that these times are not guaranteed.

Additionally, Saturday delivery is not available and neither UPS or FedEx take Saturday or Sunday into account when calculating orders.

Alaska & Hawaii Customers

Flat-Rate Shipping is only available for AK and HI customers whose entire order is less than 13oz. If your order cannot be shipped postal and you selected Flat Rate shipping your order will be canceled with instructions to place it again with ground shipping.

Canadian Customers

Shipping to Canada is available through UPS and FedEx only. Free or discounted postal shipping is not available at this time.

Shipping Deadline

90% of all orders placed before 1PM Eastern time Monday-Friday ship the same day. Orders placed after 1PM will ship the following business day (excluding Holidays and weekends).

F.A.Q.

  • What should I do if my order was delivered damaged?

    Please reach out to sales@coolgear.com and someone will assist you with this issue.

  • What international shipping methods does Coolgear offer?

    Coolgear offers international shipping through UPS, FEDEX and DHL. Customers are also able to use their own carrir account.

  • What can I do if my package is lost?

    Please reach out to sales@coolgear.com and someone will assist you with this issue.

  • What do I do if I receive my order and it is incorrect or products are missing?

    Please reach out to sales@coolgear.com and someone will assist you with this issue.

  • How do I obtain a shipping quote for my order?

    Send your shipping quote request to sales@coolgear.com.

  • What shipping methods does Coolgear offer?

    We utilize services from USPS, UPS, FedEx and DHL

  • Can I qualify for free shipping?

    Most items will incur a shipping charge unless otherwise stated on the website.

  • How can I get tracking information for my order?

    Tracking will be provided to your once your order has shipped. If you do not receive tracking, please reach out to sales@coolgear.com for assistance.

  • How long will it take for my shipment to reach me?

    For shipping information as well as estimated delivery time charts, visit: https://www.coolgear.com/shipping

  • Do you offer volume pricing and bulk orders?

    We do offer volume pricing and bulk orders. Please inquire at sales@coolgear.com