Serial F.A.Q.

1. 1. Download the CDM Uninstaller HERE.
   2. Extract the zip file, or open the “CDMuninstallerGUI.exe” utility.
   3. Leave the ‘Vendor ID’ set to 0403 and ‘Product ID’ set to 6001.
   4. Click Add.
   5. Click Remove Devices.
   6. Download the corresponding driver for your operating system and follow on-screen prompts. Windows Driver | MacOS Driver

Video tutorial here.

1. 1. Click on Start and navigate to the Control Panel
   2. Locate and click on Device Manager
   3. Under “Ports (COM & LPT)” you will find your serial device titled “USB Serial Port” along with its current COM Port.
   4. Right click on “USB Serial Port” and click on Properties.
   5. Navigate to the “Port Settings” tab and click on “Advanced…”
   6. Once there, the “COM Port Number:” can be changed with a dropdown menu to select the port number.
   7. Click your desired port number (i.e. COM2) and click “OK”.
   8. Click “OK” once more.
   9. Your serial device is now assigned to your chosen COM Port.

 

To ensure your serial device is installed properly, complete the following:

1. Press Windows Key + R to open the Device Manager. Once Run comes up, type “devmgmt.msc” into the text field and press Enter.
2. Expand the section labeled, Ports (COM & LPT).
3. You should now see a COM number in brackets to the right of each port. If the device is installed properly, no exclamation points or question marks should be present next to the device.

To rule out potential issues, quickly test your individual components to ensure that they are working correctly individually, and are not the source of the problem:

• Serial cables
• Serial ports
• Serial devices

Test your components by:

• Hook up the serial cable(s), serial port(s), and serial device(s) in a different setup to see if the issue stems from a particular component, or the setup as a whole.
• Replace the serial cable, port, or device within your setup to further troubleshoot the issue’s origin.

When testing cables:

• Test each cable individually.
• Use short cables when you are testing.

When testing serial ports and devices:

• Press the Windows key + R, in Run, type devmgmt.msc, and press Enter to open the Device Manager. You can then check to see if your device is listed under Ports (COM & LPT).
• Ensure that the COM port number is the correct number for the serial device and that the software being used to connect the computer to the serial device uses the correct COM port number.
• If the device is listed with an error, follow the instructions on the website to reinstall the drivers.

Older serial communication applications make use of legacy hardware addresses, often incompatible with PCI, PCIe, and USB to Serial products. Contact the software provider to troubleshoot.

Driver Signature Enforcement in Windows 8 may need to be disabled in order to use various drivers. After disabling this feature, the driver will be allowed to install.

Note: You are required to restart your computer after disabling the Driver Signature Enforcement. Save all open work on your computer.

Disable driver signature enforcement:

1. Press the Windows key + C.
2. Click Settings > Change PC Settings.
3. In the left pane, click General.
4. In the right pane, under Advanced startup, click Restart now.

When your system restarts:

1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
2. Press 7.

When your computer restarts, Driver Signature Enforcement will be disabled and you can install the drivers.

Driver Signature Enforcement in Windows 10 may need to be disabled in order to use various drivers. After disabling this feature, the driver will be allowed to install.

Note: You are required to restart your computer after disabling the Driver Signature Enforcement. Save all open work on your computer.

Disable Driver Signature Enforcement:

1. Click the Windows icon in the taskbar.
2. Click Power.
3. Press and hold the Shift key and click Restart.

After your computer restarts:

1. Click Troubleshoot > Advanced Options > Startup Settings > Restart.
2. Press 7.

When your computer restarts, Driver Signature Enforcement will be disabled and you can install the drivers.

High Sierra 10.13 and later versions of macOS enforce strict security policy revisions. In order for the device to operate, software packages like those used in this installation must be allowed in macOS Security and Privacy settings once the software is installed.

Once the driver/software is installed, follow these steps to allow the software:

1. Open System Preferences.
2. Open Security & Privacy.
3. Click the Allow button near the bottom of the General tab.