— Coolgear Labs (@CoolgearLabs) May 29, 2019
from Twitter https://twitter.com/CoolgearLabs
There are different ways to channel your company’s resources and enhance customer service experiences. Some businesses want to provide a place where customers can find information, such as the directions to different vendors within a major airport. Other businesses want the target user to perform a transaction, such as making a cash or credit card payment or obtaining a product via a vending machine.
Creating a self-service kiosk solution is a way that a business like yours can interact directly with customers, either by providing a specific experience through self-service kiosks or by delivering multiple solutions in a hybrid kiosk/vending machine. When your goal is to build self-service kiosks, the question is whether to create different models (each design specific to the user experience) or to design a hybrid kiosk that delivers multiple products or services to customers via a single machine. At Coolgear, we develop products that are used in the designs of many types of self-service machines.
Before you can create the right self-service kiosk, vending machine, or hybrid kiosk/vending machine for a brand, it’s important to answer some questions about your current and future business strategy:
You can create a machine that serves a single purpose — providing one product or service — or a machine that enables a customer to perform multiple tasks or transactions. However, remember that consumers are now accustomed to using their smartphone for everything so they won’t use a kiosk to interact with a brand if there is an easier way to accomplish it. Therefore, when designing a customer experience, be sure to decide whether a kiosk or an app is the best way to accommodate the busy consumer.
Some customers prefer to have a physical interaction with a brand. Think of the consumer who still goes to the shopping mall to try on clothes instead of ordering through Amazon or another website. He or she may be willing to scan the price tag of a garment at a kiosk, but prefers old-fashioned consumer experiences (i.e. asking questions about a product, looking for deals on clearance racks, using the dressing rooms, and paying a real cashier). If you want to reach targets in the same way a customer service representative would, providing an interactive kiosk could connect with targets without actually staffing employees in a physical location.
There are different types of transactions that a self-service kiosk can perform. For example, a customer can check in to a facility or event or purchase a ticket or a product. When you are at the cruise terminal, you see kiosks that allow customers to perform everything from renting luggage carts to paying for parking and purchasing sunscreen. A kiosk benefits the brand by decreasing the number of minutes required for a customer to complete a transaction.
Self-service kiosks provide diverse consumer experiences. When a customer approaches the ordering kiosk at McDonald’s, he or she can select the type of product and see an image, price, and number of calories for each type albeit a sandwich, a beverage, a snack, a salad, or a dessert that is desired. With this type of experience, a customer can be more likely to spend more. The ordering process is rapid on a touch screen display, and the customer can pay after giving little thought to the total amount of the purchase.
Digital consumers are motivated by the convenience factor. They don’t want to waste time or go to multiple locations or machines to interact with a brand. They want your brand to streamline every consumer process, including when they want information, to pick up merchandise, or to return a rented item.
We can help brands understand the increased revenue potential of custom-designed kiosks because many of our products are used in their design. Looking to start a self-service project? For more information, please contact us today.
As hardware and cable technology continues to scale with software, new and exciting cable types are being released rapidly into the market.
One of these cables — the USB-C — is certainly the child prodigy of the USB range of connectors. In fact, it’s incredible data transfer speeds, and power capabilities have poised it to take over as the new standard for a plethora of devices.
But, what is USB-C, what does it’s pinout look like, and why is it so valuable?
Let’s take a look.
USB type C (usually referred to as USB-C) is a new standard of USB cables that’s jam-packed with features. It can transfer data rapidly (up to 5GB/s) and supports some of the speedier tech out there like Thunderbolt (which has a mind-boggling 40GB/s data transfer speed).
Let’s look at the four primary features that set USB-C apart from other USB tech.
The USB-C connector has a total of 24 pins.
USB-C receptacle pinout end-on view
USB-C plug pinout end-on view
Both the VBUS and GND pins are power and ground pins. You may be wondering how it can reach 100w on a VBUS which carries a nominal 5V supply. Even though 5V is standard for VBUS, USB-C allows devices to negotiate and choose a non-default voltage up to 20W and 5A. This means that you can use USB-C to charge some power intensive devices like laptops.
USB-C has two sets of these standard digital I/O pins. The TX/RX pair is used to provide USB 3.1 mode, while one of the CC pins negotiates the USB mode. RX and TX carry USB SuperSpeed data, but they are also used for many of the USB-C alternate modes.
VCONN is a 5 V 1 W power supply used to power the IC within an electronically marked Type-C cable.
The SBU1 and SBU2 sideband use pins are also used for alternate modes like AUX and display port.
These are the configuration channel pins. You can think of these as the master pins in this group. They do role detection, cable detection, orientation, modes, etc.
These are the USB 2.0 data lines used for 2.0 compatibility.
Note: It’s important to note that the plug-side pinout only has one D- and D+ connection and has a VCONN that replaces one of the CC pins. The VCONN, again, is used to actually power the IC.
A significant upgrade to USB 3.1, USB-C is capable of delivering data faster and in multiple modes. It also packs a punch with 100w power — making it a nearly universal cable solution.
Are you looking for best-in-class USB-C cables to power your equipment? Contact us to start your next project with the right solutions.
IT’S ALIVE! Our Cee-Y Splitter Prototype is being put through the paces on our bench. You can now share your USB PD Power among multiple ports. #PPS #USB #TYPEC #CEEY @CypressSemi @ElectronicDesgn @USBPD pic.twitter.com/yoJ83nWC41
— Coolgear Labs (@CoolgearLabs) March 26, 2019
from Twitter https://twitter.com/CoolgearLabs
Our New Cee-Y Splitter, One 60Watt Type C Input splits into Two 25Watt Type C Outputs, Supports PD 3.0 with PPS. Currently with a 50/50 Power Sharing Algorithm. #PPS #USB #TYPEC @CypressSemi @ElectronicDesgn @USBPD pic.twitter.com/SO3PlZ8YcU
— Coolgear Labs (@CoolgearLabs) March 19, 2019
from Twitter https://twitter.com/CoolgearLabs
Coolgear designed a sleek new integrated chip (CGPD18 IC) to support low power USB C devices with Power Delivery. The CGPD18 IC easily converts PoE to USB Type-C power and is expanding the possibilities of commercial and industrial USB-C PD designs.
The CGPD18 IC is currently being used in our new CG-POE15VPD USB C with PD (power delivery) PoE Splitter for Nest Cam IQ Outdoor & Nest Cam IQ Indoor.
What is USB C Power Delivery?
With 10 times the power capacity of earlier USB protocols, USB-C powers modern electronics with the capacity to charge a phone in 15 minutes or simultaneously charge a laptop and power an external monitor. Phones, cameras, Wifi Access Points, laptops and tablets utilize the USB-C PD standard.
While other USB connectors are still popular, many new designs tend to gravitate towards Type-C because of the long term advantages it offers. Before USB C, consumers found it challenging to locate USB-C chargers that were compatible with a variety of devices, so Coolgear developed the CGPD18 IC as a cost-effective USB-C PoE integration to be used in a broad range of implementations.
Why USB-C With Power over Ethernet?
While USB-C is gaining popularity, it still has its limits. Many of the best cables can only transmit power about ten feet (three meters). And USB-C is currently not integrated into the overall construction of buildings and homes.
Ethernet, on the other hand, has been cost effective, travels up to 330 feet and can be found in most modern construction projects. With PoE, you can transmit power without having to pay electricians or pull permits, providing enormous cost savings and ease of implementation. For a fraction of the cost, you can complete sophisticated installations with equipment you already have on hand.
Coolgear envisions the use of the chip in other converters and devices where additional cable length is needed for low power.
Coolgear’s IC Delivers Palm-sized Power Delivery For Nest Cams:
The Nest Cam security camera is one of the most sought after devices for remote security systems, but camera users found the out-of-box setup difficult to hide due to the need to plug the device into a power socket and the limited 25ft USB wire length. The new Mini PoE to USB Type C Adapter All-in-One (CG-POE15VPD), designed by Coolgear Labs makes use of the new integrated chip (CGPD18 IC). This all-in-one power extender allows camera users to move Nest Cams’ an additional 100m (328ft.) using a Cat5/6 cable from a PoE injector while removing the need for bulky A/C adapters that give away the location of the camera. Nest users can now create highly effective surveillance systems that are out-of-sight and secure from theft.
Partnering With Coolgear Labs to Design Innovative Solutions
Coolgear has designed and engineered this IC to be applied into your own circuit design and power delivery applications. The chip’s built-in features and benefits add a great value to its intended purpose.
At Coolgear we’re dedicated to developing advanced technology, manufacturing quality products, and testing out new ideas and concepts for computer technology and its advancements. Need help with your next project? For more information, visit Coolgear.com or contact us.
Coolgear has developed and designed a new integrated circuit chip to work with USB Type-C power delivery outputs. This first-of-its-kind chip (CGPD18 IC) was designed to increase adoption of USB Type-C to power small electronics and provide ultimate flexibility for both business and casual consumers. As of today, this new technology has allowed us to create the smallest PoE to USB-C PD adapter in the world — 60 percent smaller than any other PoE to USB-C solution.
The Growing Popularity of USB-C Power Delivery
USB-C power delivery has become popular because of its speed in charging and powering electronics — in fact, it has 10 times the power capacity of past USB protocols. But Type-C is also limited because it can transmit power only about 10 feet (3 meters). An integrated circuit designed specifically for use with low power Type-C devices can increase options for compatible devices and converters, particularly from Ethernet (PoE) to Type-C, thus increasing adoption of USB-C.
USB Type-C Power Delivery provides new and exciting design options where size, industrial design and style are important factors. It also enhances ease of use due to less confusion for plug and cable orientation.
USB is evolving from a data interface that supplies limited power to a primary source of power with the data interface.
Coolgear Brings New Innovation To The Nest CAM
Coolgear has introduced the chip commercially in a PoE to USB Type C PD adapter for use with Nest Cam Indoor and Nest Cam Outdoor plug-and-go security cameras. The Nest Cam Outdoor, for example, comes with a 25-foot USB Type C cable so it cannot be mounted further unless an extension featuring Coolgear’s technology (CG-POE15VPD) and new integrated circuit is in place. The addition of USB Type C as an option for low power devices has lead to more flexibility for electronics owners as well as increased data speeds and power transmission.
Features of the CGPD18 IC Chip
This new CGPD18 IC chip is versatile enough to be used with virtually any independent circuit design and power delivery application. It integrates overload and short-circuit protection for increased safety and prevention of damage to sensitive electronics.
Coolgear’s IC chip is built to support the following maximum PD voltage profiles: 5V 2.39A | 9V 2.07A | 12V 1.51A | 15V 1.27A | 20V 1.11A. See the following chart for information on the chip’s versatility for power delivery output.
Made for use in harsh environments, Coolgear’s CGPD18 IC chip operates in temperatures up to 78°C (172°F), which is suitable for a variety of industrial uses.
A Lower Cost Solution To Power
In order to reduce cost and implementation time, the CGPD18 IC has been preprogrammed with lower PD profiles and is designed to work with various USB Type C outputs and supports PD voltage profiles from 5V to 20V. Instead of using expensive chips that need to be programmed to meet low power specifications, the CGPD18 IC costs three times less and works instantly.
CGPD18 Integrated Circuit Use
The Coolgear CGPD18 IC was developed to provide versatility for USB Type-C power delivery and can be used in a wide range of applications. Built-in features include:
Coolgear engineers have been working hard over the past year to improve PoE development, and with the addition of the CGPD18 IC, the ability to easily convert PoE to USB Type-C is a reality. Coolgear envisions the use of the chip in other converters and devices where additional cable length is needed for low power.
As one of the world’s largest internet-based companies, Florida-based Coolgear, Inc., offers innovative USB products paired with top-notch customer service and technical support. With a 20+-year history of supplying computer peripherals, industrial serial adapters and USB component products to the aerospace and education industries as well as consumers around the globe, Coolgear continues to develop advanced technologies that benefit engineers, product installers and end users. For more information, visit Coolgear.com or contact us.
When you have lots of USB devices to connect to one machine, a USB hub is the answer. But before you run off and buy a rackmount setup with 20 ports and call it a day, you’ll want to take several more factors into consideration. In this article, we will discuss all the styles of USB hubs available, along with the benefits.
USB hubs come in four styles for different uses.
To narrow down the type of hub your operation requires, you need to go through this checklist:
The protocols in current use are USB 2.0, 3.0, and 3.1. Earlier versions are obsolete. Each version is fully compatible with earlier versions; a USB 3.1 hub can communicate with a 2.0 device, though it will be limited to 2.0 data rates. Each protocol supports more than one speed, including all the ones earlier versions support. The maximum speeds are:
What is called USB 3.1 Gen 1 is effectively the same as 3.0. It delivers a top speed of 5 Gbps, called SuperSpeed or SS. USB 3.1 Gen 2 delivers 10 Gbps, called SuperSpeed+.
Compatibility runs in both directions. You can use a USB 3.1 drive with a computer that supports only 2.0, or the other way around. Of course, you’ll only get USB 2.0 speeds in either case. You should get a hub which supports a protocol version at least as high as the computer you’ll use it with.
The USB world includes many different connector types. Computers and hubs have traditionally used the rectangular Type A connector, which is notorious for being difficult to plug in on the first try with the correct orientation. The Type C or USB-C connector has no “wrong way” to plug in, and it has smaller dimensions (8.4 by 2.6 mm). It’s visually recognizable by its rounded ends.
USB-C devices usually support USB 3.1, but this isn’t always true. Check the specifications for the device you’re interested in.
USB-C connectors and cables are the same as the ones Thunderbolt 3 uses. Thunderbolt 3 ports also function as USB ports. However, ordinary USB-C ports don’t support Thunderbolt.
The small trapezoidal connectors you see on many devices are Type B, which has several varieties. Hubs seldom or never use Type B connectors.
Powered hubs have a separate power supply from a wall outlet. This ensures that all devices get enough power to charge and operate properly. A non-powered hub gets power from the computer, but it’s limited. A keyboard or mouse will work fine on a non-powered hub, but a disk driver that depends on USB for its power may not.
Devices that don’t need extra power when plugged directly into a computer may need it when plugged into a hub. The more devices a hub connects, the higher the demands are on its power source. Rackmount hubs usually support a large number of ports, so a powered one is more reliable.
Many hubs have plastic enclosures. Some are inexpensive and fragile, others strong. A metal enclosure is strong, and it shields the electronics from EM interference and magnetic fields. A rugged metal enclosure gives additional protection against shocks and spills. If a hub will be installed in a chaotic environment, a rugged enclosure is a good investment.
Sometimes peripherals develop defects. They may short out and deliver overvoltages to whatever they’re connected to. The result could be serious damage to a hub or computer. A hub with surge protection guards against such events.
The best protection is optical isolation. Such hubs have a gap which the data crosses in optical rather than electronic form. This guards against any overvoltage which isn’t so high that it arcs across the gap. That means withstanding thousands of volts.
Hubs with a rugged metal enclosure and isolation are extremely durable. They’ll withstand rough treatment and last for years.
Equipment sold to the General Services Administration needs to be compliant with the Trade Agreements Act (TAA). It requires that the finished product be made in the USA or another signatory country. While many countries are signatories, some major ones aren’t. If this is an issue, you should check the country of origin (COO) code on a hub before delivering a hub or other equipment as part of a contract.
CoolGear offers USB hubs to meet the most demanding needs. Contact us to find the products that will satisfy your requirements.
Coolgear Labs, the engineering and development division of Coolgear Inc., brings to the market a fully compliant USB 3.1 Gen2 hub. The hub’s unique design offers both DC barrel and 2-wire Phoenix connections, plus type-C and type-A USB ports to cover a broad spectrum of power and speed. Designed with versatility in mind, it can be wall, surface or DIN rail mounted.
Using the latest iteration of USB 3.1, Coolgear Labs produced a hub that complies with both Gen2 and legacy specifications. The hub features one upstream port on the back panel and four downstream facing ports in front. Each port can support SuperSpeed+ USB 10Gbps devices.
Variable Input Voltage
One notable feature of the hub is the Variable Input Voltage with a two-wire Phoenix Contact (included) that allows the hub to be configured for voltages between +7 and 24V DC, depending on the application.
Current Design Features
Looking ahead to Q4
Power Delivery (PD) and 7-port versions of the hub are in the final stages of development and expected to be released in the 4th quarter of this year.
Current projects from Coolgear Labs include:
The USB 3.1 Gen2 hub (part # CG-4P31CHUB) is available now at Coolgear.com and shipping in quantity. For information on pricing, please contact your Coolgear Sales representative or send an email to: firstname.lastname@example.org.