4 Port USB 3.2 Gen 1 Hub w/ Screw-Locking Ports & Status LEDs

11 reviews for 4 Port USB 3.2 Gen 1 Hub w/ Screw-Locking Ports & Status LEDs

1. Rated 3 out of 5

   Scott of the family Larson “Connecting your world by simplifying technology” – October 7, 2013

   After doing extensive research on a hub that would be capable of handing my USB 3 along with my legacy devices I choose this device because I wanted a heavy duty hub that didnt move around. One that I could mount to my desk and work really well with all kinds of devices. It has a Transaction Translator Chip so slower devices do not cause the performance issues with faster devices which is a big issue for me with other USB hubs.

   Unfortunately I had a problem with a headset I tried to use with the CoolGear USB 3.0 4-Port Industrial Hub. The headset I use is a Plantronics GameCom 780 Surround Sound Stereo PC Gaming Headset. When I plug this headset into the USB hub the head set would work for a short time and and then It would just lose connectivity to the device from within my applications. It would still show up in the device manager but would not work in my applications.
   I contacted the company by email twice. The first time I got no response, A month went by with no response, I emailed them again asking why they had not gotten back to my email. I got a response: “Sorry,
   We have been unable to duplicate this issue in our lab (using other USB headphones). I would suggest you contact Plantronics to see if they have any recommendations.”
   Basically passing it off to the manufacturer of the headset when the headset works fine on with USB directley attached to the computer. Obviously they didnt really do the work necessary to find out what was the cause of the problem. So I contact them by phone a tech answered and I started to explain my problem as I got half way though the conversation I didn’t get any feed back from him so I asked if he was still there. Got no reply on the other end just dead silence.
   Frustrated I contacted there sales department and explained the problem. He got right on it and said he would test the device and get back to me via email. A couple of days later I got an email stating the device is unsupported by the equipment and they offered to give me a refund.

   I feel like I didn’t get good customer support, and I did feel like they were not interested in handling my issue until I found someone higher up that was willing to deal with this problem. All though the last person I spoke to did his best to help me I feel like they could go much further and offer a reason to why its not working and what the plan on doing in the future to fix this problem so I could have at least have trust in the fact that they know what they are doing and plan on resolving it in the future in case there support issues were a fluke and I wanted to purchase any products from them in the future.

   At this point I cant recommend buying a product from this company simply because they don’t have there act together enough to handle support issues. There support department seems lax beyond belief.

   In the meantime I think I will still use it for my other devices or im going to do some research on another industrial product that is comparable. If any one has any recommendations please let me know.

2. Rated 5 out of 5

   Eric Hyde – May 18, 2013

   Purchased 2 of these for a critical install with a 2013 iMac 27 and a set of 4TB UASP Enabled External Drives/Enclosures. Dressed out of the way in 2 positions, a 3 to 1st port and 2 to 2nd port.
   The most important issue was not slowing down the new drives. Very few hubs have a quality power supply, B uplink connector, and rigid case. In my instance, the design of the case with it’s screw mounting was a huge plus. As another reviewer noted, it’s not pretty.
   This “Function Over Form” design was the very thing that attracted me to the product. The ground connector was not used in my installation, but it’s an interesting detail for those who would use it on or around metal.

   I didn’t trust the word “Industrial” until I had one open to see how it was made. These days, marketing lies at every turn. This might actually deserve the term if you pair it with quality 3.0 cables. Good luck

   Highly Recommended

3. Rated 5 out of 5

   Richard Collier – February 13, 2013

   Perfect hub for that tucked-away back corner, behind a bunch of drives where it’s hard to reach. This is a heavyweight, metal box that will stay put, making it easy to plug, unplug, and generally ignore. It’s heavy enough not to be shoved or pulled around by the weight of cables. (But then, it is also pretty industrial in appearance — not all light, sleek, and plastic like many. You probably won’t want to put it out on your desk where you will always be looking at it.) Unlike lighter and less expensive hubs I’ve tried, this one does not randomly disconnect or give any problems. I attached the thing the day it arrived (tucked away in the back of a shelf), connected four peripheral drives, and have not had to mess with it since. For the first time in years, all my remote peripherals are staying connected and I’m not getting any messages about how my devices could perform faster. Though it is more expensive than others, it is worth the price if your budget permits.

4. Rated 5 out of 5

   Robert – January 13, 2013

   I’ve gone through a massive number of hubs trying to find one that could power 2.5 drives and also charge an iDevice. This hub not only performs flawlessly, but it looks and feels like a quality piece of hardware. Obviously the price point is a factor, but other hubs are getting close to this cost without even touching this one on quality. If you are struggling to find a USB2/3 hub that will end your search, this is it.

5. Rated 5 out of 5

   Chrisroman – August 25, 2012

   I have the little brother, 8 port USB 2.0 hub, which has been faithful and troublefree for over a year. I needed another hub and opted for the USB 3.0, since that is the new standard. The unit is just as solid and reliable as it USB 2.0 hub, but I find the lights on this unit annoying. I understand why they’re there, but when it’s sitting on your desktop as mine is, this is very distracting. A switch to disable the lights would have been nice. Other than that, it is a very solid, well made hub. I would buy again.